Shipping policy

Shipping & Delivery Policy

1. The "Custom Built" Production Window Every item at Chef’s PSA is custom-made on demand. This isn't "fast fashion"—it’s gear built specifically for you.

  • Production Time: Please allow 3–7 business days for your item to be printed, quality-checked, and packed before it ships.

  • Note: Production and shipping windows do not include weekends or holidays.

2. Domestic Shipping (USA Only) We currently ship exclusively within the United States. Once your order is fulfilled and leaves our facility, estimated delivery times are:

  • Standard Shipping: 5–15 business days.

  • Note: Hats and Hoodies may take slightly longer due to specialty printing and packaging requirements.

3. Tracking Your Order You will receive a tracking link via email once your order ships. It can take 24–48 hours for the carrier (USPS/UPS/DHL) to update the status after the label is created.

4. Address Accuracy & Responsibility Accuracy is the customer’s responsibility. Please double-check your shipping address during checkout.

  • Customer Error: If a package is undeliverable or delivered to the wrong location due to an address typo provided at checkout, we cannot offer a refund or free replacement.

  • Re-shipping: If a package is returned to us due to an insufficient address, the customer must pay the shipping fee to have it sent out a second time.

5. Missing, Stolen, or "Delivered" Packages

  • "Delivered" Status: If tracking says "Delivered" but you do not have the package, Chef’s PSA is not financially responsible. We recommend checking with neighbors/household members or filing a claim with the carrier.

  • Lost in Transit: A package is considered "lost" if there is no tracking movement for more than 15 business days. In these cases, we will gladly send a replacement at no cost to you.

6. Expedited Shipping Because each product is custom-made to order, we do not currently offer expedited production or shipping options.